Frequently Asked Questions

Yes, we ship worldwide from our warehouses in Burleigh Heads, Gold Coast (Australia) and Los Angeles (USA). Just pop your address in at checkout and the shipping cost will calculate automatically. If checkout won't accept your address or something seems off, email us at hello@sharingkindness.com with what you're trying to order and your address, and we'll sort it manually for you.

This happens sometimes when Google Pay or Apple Pay autofills a saved address instead of the one you meant to use. We ship daily, so if your order hasn't been packed and shipped yet, contact us immediately at hello@sharingkindness.co with your order number and the correct address and we'll do our best to update it before dispatch. 

Please note we're not responsible for orders shipped to an incorrect address provided at checkout, so it's always worth double-checking before you confirm. If your order has already shipped, you may also be able to update the delivery address directly with the shipping carrier, though this is your responsibility. But we will of course help where we can!

Yes. Email us at hello@sharingkindness.co and we'll organise it for you.

Spend over $[FREE SHIPPING THRESHOLD] and free shipping is automatically applied at checkout. No code needed.

For Australian and US orders, order by mid-November to be safe. Standard shipping is 2 to 8 business days plus 1 to 3 days processing, and express shipping (2 to 5 business days) is available at checkout if you're cutting it fine.

For international orders outside Australia and the US, please order earlier, ideally by the end of October. Standard international shipping takes around 15 business days and express isn't available for international orders, so there's less wiggle room. (No judgment if you're cutting it fine, we've all been there.)

If you email us at hello@sharingkindness.co before your order has shipped, yes, absolutely. Please get in touch as soon as possible and we'll do our best to help.

Yes! Just pop their address in at checkout and we'll send it straight to their door. If you need to send to multiple addresses, email us at hello@sharingkindness.co and we'll sort it for you.

Yes. A tax invoice is automatically emailed to you after purchase. If you need anything additional for your accounts, just email us at hello@sharingkindness.co and we'll send it through.

Your shipping confirmation email includes a tracking link. Please allow up to 48 hours after dispatch for tracking information to update. If you can't find your tracking link, check your spam folder first. If it's still missing, email us at hello@sharingkindness.co and we'll send it through.

For change-of-mind returns, we offer a 30-day return window from the date your order is delivered. To be eligible, items must be unused, unopened and in their original packaging. Return postage is at your own expense and original shipping costs aren't refundable.

To start a return, email hello@sharingkindness.co with your order number and a quick note about why, and we'll get back to you within 2 business days with next steps. Once we receive and inspect your return, refunds are processed within 3 business days to your original payment method.

Oh no we are so sorry if this happen to your order. Please email us straight away at hello@sharingkindness.co with your order number and a photo if possible. If your item is damaged, faulty or not as described, we'll cover return postage and arrange a replacement or refund you. Mistakes happen and we'll always make it right.

If your order hasn't shipped yet, email us at hello@sharingkindness.co and we may be able to swap it before it goes out. Once an order has shipped, we don't run a separate exchange process, but you can return an eligible item (unused, unopened and in original packaging) under our 30-day return policy and simply place a new order for what you'd like instead. Return postage for change-of-mind returns is at your own expense.

Everything is genuinely designed and developed by us. The illustrations are hand-drawn by our own illustrators (including our founder Tess for some products), the affirmations are written in-house, and every product is something we've poured real time and care into. We're a small, real business based in Burleigh Heads, Gold Coast, with a second base in Los Angeles. Not a dropship operation, not white-label, not mass-produced overnight. This is genuinely us.

We're based in Burleigh Heads on the Gold Coast, Australia, with a second warehouse in Los Angeles, USA. Orders are shipped from whichever location makes most sense for your address, so Australian customers generally get faster delivery from our Gold Coast warehouse and US/international customers from LA.

Yes, 100%. Sharing Kindness Pty Ltd is Australian owned, founded by Tess Bell (Swedish-born, Gold Coast-based) in 2019. We have warehouses in both Australia and the USA to serve our global community.

We started with one simple idea: raise kinder humans and create a kinder tomorrow. Every product we make, from the Kindness Advent Calendar to the Crystal Calendar, is built around that idea, whether it's helping kids build confidence and kindness, or helping mums come back to themselves. Since 2019 our community has shared over 1.6 million acts of kindness across the globe, and our goal now is 5 million by 2030.

We've created Easter printables in the past, and we're always exploring new seasonal ideas based on what our community wants. If there's a particular occasion or holiday you'd love to see us create something for, email us at hello@sharingkindness.co. We genuinely take this feedback on board (the Japan 2026 advent calendar destination was chosen by our community). We also do fun Mother’s Day, Valentine’s day printables and more – so make sure to join our newsletter to get your hands on these freebie goodies! You can joun either at checkout by ticking the box or fill out your details on the bottom of our page.

Yes, every year brings a brand-new destination and design. We choose based on what feels meaningful, and increasingly, what our community votes for. If you have a destination you'd love to see, let us know at hello@sharingkindness.co.

We genuinely love doing this when we can. We've donated Kindness Advent Calendars and Box of Confidence sets to preschool fundraisers and similar causes. If you're running something like this, email us at hello@sharingkindness.co with details about your organisation, the cause and your timeline, and we'll see what we can do. We can't always say yes (shipping costs add up!) but we always consider it.

Join our community! Follow along on Instagram, take part in our annual Gratitude Challenge (kicks off every year on World Gratitude Day, 21st September), and watch this space for the Sharing Kindness Circle, our upcoming online community for women doing this work together. We're building something bigger than products here, and we'd love to have you in it.

A few common reasons:

1. The code may have expired, it may not be combinable with another active promotion,
2. or it may need to be entered exactly as shown with no extra spaces.

If you've checked all this and it's still not working, email us at hello@sharingkindness.co with the code and what you're trying to buy and we'll sort it out.